FAQs
At Brandentity, we invite you to explore our frequently asked questions to gain a deeper understanding of our services and processes. We are here to assist you in your branding journey.
What is Brandentity?
Brandentity is a branding agency focused on helping businesses establish authentic brand identities. We achieve this through tailored design, messaging, and strategic content planning that resonate with your audience and enhance brand visibility.
How do I know which package is right for me?
Choose based on how much branding support you need. Starter is for quick essentials, Standard is for a more developed look, and Premium is for full, elevated branding with strategy.
When do I pay?
Quick & Easy clients pay immediately after inquiry approval.
Discovery Call clients pay after the call once we confirm direction and timeline.
Do you offer refunds?
Because branding is custom-made, all payments are non-refundable. This will also be outlined in your terms & policies.
How long does each package take?
Starter: 1–2 days
Standard: 2–3 days
Premium: 3–5 days
(Timelines may vary based on revisions.)
What files will I receive?
You receive a clean, organized folder with PNG, JPG, and PDF files — plus any mockups, templates, and social assets included in your package.
Do you design websites?
Not at the moment. Our focus is branding, strategy, and visuals.